The making of a minor communication disaster (1): It’s not what you say, it’s who you are

It was fairly early in my career. I was the de facto lead speechwriter for Digital Equipment Corporation (DEC) – at that time, the number two computer company in the world. The event was DECWorld, a one-company trade show that brought in some 10,000 senior corporate and government officials from around the globe. One of my roles at that year’s DECWorld was to manage an event – “An Evening with Bill Gates,” then still a very active chairman of Microsoft – for 1,000 Digital customers.

Working to outline content and messages for Gates’ presentation with the very smart, very focused, and utterly uncompromising Microsoft team was painful. After protracted negotiations, we reached a last-minute accord on content that would work for both our companies and our customers.

The review of the material with Bill Gates took place only a short time before he was to speak. At the table were Ken Olsen, DEC founder, chairman, and computer industry pioneer and legend, Bill Gates, utterly respectful and clearly admiring of Olsen, Gates’ personal PR person and me.

We walked Gates through the presentation: the audience, messages and key points, explaining our rationale, logic, and understanding – why we thought it would all work.

Gates listened respectfully, nodding his head, understanding.  Then, after a long pause, Gates looked at us, and said, “No.” No? “I don’t want to say that.”  Excuse me? “I want to talk about something else.”  What?  “My house.”  Your house? “My house.”

His house: a custom-built, 66,000 square foot monster boasting a beyond state-of-the-art technology infrastructure, and a world-class collection of digitalized art, masterpieces for which he had garnered exclusive digital rights.

Gates was relaxed, boyishly charming, and very likeable. The talk flowed easily, and featured no discussion of business, technology, or DEC, for that matter.

And yet…. somehow… a very strong message came across: Microsoft can and should be your corporate partner (independent of whether you go with DEC or not!). I heard it loud and clear. So did our customers.

Not good. For DEC. Or Me. And not what we had negotiated.

About barrymike1

Barry Mike is managing partner of Leadership Communication Strategies, LLC, a firm he founded after four years as a managing director for CRA, Inc., a management consultancy specializing in solving business problems whose cause or solution is communications. He has worked extensively as a trusted advisor and leadership communication coach with partners at McKinsey & Co., the world’s leading strategic consulting firm. He has also consulted with senior and emerging leaders in organizations like Kaiser Permanente, Carlson Companies, McDonald’s, Merrill Lynch and Watson Wyatt, crafting a deliberate and outcome-based approach to communicating to key constituents and stakeholders, building leadership communication capability, advancing strategic alignment and communicating corporate change. Barry started consulting after extensive corporate communication experience working with senior executives on strategic leadership communication at T. Rowe Price, Pizza Hut, Verizon, and HP. He has recently published articles on organizational accountability, communicating compliance, and changing corporate culture in the journals Strategy and Leadership, Organizational Dynamics, and Strategic Communication Management.
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1 Response to The making of a minor communication disaster (1): It’s not what you say, it’s who you are

  1. Leonard G says:

    Thiis is a great blog

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